Terms & Conditions – Maison 103

Last updated: October 8, 2025

Welcome to Maison 103. By accessing our website and using our bespoke travel planning and concierge services, you fully accept the following Terms & Conditions of Use and Sale.

1. Company Information

Maison 103 is a company specializing in high-end concierge services and bespoke travel planning.
Address: [company’s physical address]
Contact: contact@maison103.com
Publishing Director: [Name]

2. Purpose of the Terms

These terms govern:

Access to and use of the website http://www.maison103.com
The concierge and travel services provided by Maison 103
Bookings, payments, and contractual relationships with clients

3. Website Access

The website is accessible 24/7, except during maintenance or force majeure.
Maison 103 cannot be held responsible for temporary interruptions, technical issues, or errors.
Users agree not to use the website for illegal activities or actions contrary to public morals.

4. Services Provided

Maison 103 offers:

Bespoke travel planning: itineraries, accommodations, activities, transportation
On-site concierge: continuous assistance, reservations, personalized recommendations
Additional services: exclusive recommendations and access to unique experiences

5. Bookings and Confirmation

All services must be confirmed in writing.
Clients must provide accurate and complete information.
Maison 103 may refuse a booking for any legitimate reason (safety, non-compliance, incomplete payment).

6. Pricing and Payment

Prices are listed in euros, including VAT.
Payment conditions (deposit, balance, methods) are provided at the time of booking.
In case of non-payment, Maison 103 may suspend or cancel the service without notice.

7. Cancellations and Modifications

Cancellations or modifications must be submitted in writing to contact@maison103.com.
Fees may apply depending on timing and the nature of the services.
Maison 103 will make every effort to propose equivalent alternatives in case of unforeseen circumstances.

8. Client Obligations

The client agrees to:

Provide accurate and complete information
Respect partners and service providers (accommodations, activities, transfers)
Hold all necessary travel documents (passport, visas, insurance)
Comply with local rules and agreed-upon schedules

9. Liability

Maison 103 acts as an intermediary between clients and its partners.
We cannot be held responsible for:
- Incidents related to partners (delays, cancellations, accidents)
- Force majeure events (strikes, weather conditions, pandemics)
However, Maison 103 commits to seeking an appropriate solution for any issue encountered.

10. Intellectual Property

All website content (texts, images, logo, design) is protected by copyright.
Any reproduction or use without written permission is prohibited.

11. Personal Data

Data collection and use are governed by our Privacy Policy.
By using our website or services, you consent to the processing of your personal data.

12. Cookies and Tracking

Cookies are used to improve navigation, analyze traffic, and personalize services.
Cookie settings can be managed through the cookie banner or your browser.

13. Force Majeure

Maison 103 is not responsible for delays or failure to perform its obligations due to:

Natural disasters
Pandemics, strikes, civil unrest
Technical issues beyond our control

14. Links to Third-Party Websites

The website may contain external links.
Maison 103 does not control these sites and declines all responsibility for their content.

15. Data Retention

Bookings: 5 years
Contact details: 2 years
Analytics data: 13 months
Marketing data: until consent is withdrawn

16. Changes to the Terms

Maison 103 may update these terms at any time.
The latest update date will always be displayed at the top of the page.

17. Applicable Law & Jurisdiction

These terms are governed by French law.
In case of a dispute, French courts shall have jurisdiction.

18. Contact

For any questions about these Terms & Conditions:

📧 Email: contact@maison103.com

📍 Address: [company address]